Services & Coverage

Field Engineering Practice

GlobalXperts, an Information Technology Solutions Provider specializing in Collaboration and Data Center solutions has a deep understanding of networking enterprises and cloud technologies that incorporate Collaboration, Data Center, Security solutions and products from leading equipment manufacturers.

 

Our onsite engineering and support services utilize Agile processes to maximize performance and deliver field services to some of the largest enterprises and OEM’s worldwide.

Network Support Services

Site Survey – RF Analysis and Testing

Our wireless site survey includes manual inspection of the hardware, running analysis software to capture the data, assessment of the captured data and reporting. We provide predictive, physical, passive and post validation site surveys to our customers.

Equipment Installation

The equipment is unpacked, inspected and assembled. The devices are installed as per the customer’s requirement and defective or damaged equipment is reported to the customer

Equipment Staging and Configuration

We stage, upload, create and configure the equipment based on the instructions provided by the customer. Our services include IOS/Firmware/Software upgradation.

Troubleshooting

Our field engineers can be mobilized as per the required SLA to your site to repair defective devices and work through WAN, LAN, MPLS, SIP, TI, ISDN network/internet line issues along with the local ISPs.

Acceptance testing

After installation, our technical resource will perform a system test which includes connectivity testing, inspection of installed hardware, pictures of the rack and documentation of all devices delivered. An acceptance report is then signed by the customer and the responsible GlobalXperts resource.

150

COUNTRIES
On-site services covering more than 150 countries

1000

CITIES
Presence in over 1000 cities worldwide

24

SERVICE DESK
Service Desk support 24x7x365 days a year

4

RESPONSE TIME
Response time as low as 4 hours

3000

RESOURCES
Access to over 3,000 certified and trained technicians