The core of what we do at GlobalXperts is focused on our clients’ goals.
We work alongside our clients to accomplish their goals and run businesses successfully, by providing innovative IT infrastructure services and technical solutions that are timely, credible and reliable.
How do we accomplish this?
We do this by providing robust focus on managed services support and professional services for advanced Cisco based solutions from our ISO 27001 certified Network Operations Center (NOC). Our focus is on Cisco’s PBM (Plan, Build, Manage) life cycle, and while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts’ technical staff has been successfully utilized by our clients for any or all phases.
Diverse, Driven and Innovative
We believe that our greatest asset is our employees which comprise a pool of highly skilled engineers working from our Network Operations Center (NOC).
The skillset of our engineers will vary based on their solutions focus, technical qualifications and certification levels. We have engineers with certifications such as Cisco’s CCIE, CCNP, CCSP, CISSP and similar certifications with VMware, Avaya, Microsoft, Arista, F5 and Palo Alto.
The GlobalXperts team consists of experienced professionals employed from the most successful communication companies in the world. Our technicians have proven track records developed from their experiences at various Technical Assistance Centers (TAC) on complex issues related to Cisco’s enterprise communications solutions and other OEMs. Our engineers have the technical skills and experience to plan, design and implement advanced IT Infrastructure solutions. We monitor, manage and remediate problems across very complex networks employing collaboration, data center, security, mobility and cloud computing solutions.
Network Operations Center
The technicians and engineers at our Network Operations Center (NOC), which is ISO 27001 certified and GDPR compliant, have a deep understanding of internetworking, how data, voice and video collaboration interact within the converged network platform which includes Cisco advanced solutions.
GlobalXperts’ Network Operations Center is staffed with over 100 experienced engineers with multi-vendor credentials along with the necessary tools to manage small, medium and large enterprise networks.
Based on an engineer’s certifications, skillset, education, training and experience, our Network Operations Center staff is comprised of Level 1, Level 2 and Level 3 engineers. Typically, Level 1 engineers perform help desk and monitoring services, Level 2 and Level 3 engineers perform advanced engineering, troubleshooting and resolution support functions.
We offer exceptional managed IT infrastructure services, professional and field engineering services to SMB, enterprise level companies and system integrators on a worldwide basis. With access to over 2000 technical resources in more than 125 countries and over 600 cities, GlobalXperts has executed projects on four continents.